When will I receive my item?
Items usually ship within a week.
Delivery times will vary depending on your location and chosen shipping method. You’ll get an email from me when your order ships, with tracking information.
I try my best to keep shipping rates fair
Shipping rates are calculated at checkout time based on your address and chosen shipping method. I mark the quoted rates up slightly in order to cover some of our packaging costs – I use high-quality, recyclable packing materials to protect your items (and the Earth!).
If you are shipping internationally, be prepared for extra fees and delays
International shipping charges do not include the destination country’s duty, tax or customs fees. If applicable, these will be assessed upon delivery. I cannot and will not falsely report on an item’s value to help you avoid these fees.
Estimated delivery times are not guarantees and items will sometimes get tied up in customs for weeks.
Please contact me immediately about lost or damaged items
Keep all original packing materials as they may be needed for insurance investigation purposes. Let me know immediately if your item is damaged. If possible, include pictures. I’ll be in touch with next steps.
Returns
I reserve the right to refuse service and/or limit quantities to anyone at our discretion.
Customer Privacy
Information you provide to the store through the ordering process will only be used to keep you up-to-date with your order’s progress and to contact you if there are any issues.
Subscribers to the store mailing list will only receive store or Heather Nibert Art related announcements, and may unsubscribe at any time.
I will never, ever, ever sell or otherwise give out information to a third party.